Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 9awin.com ("the Platform," "we," "us," or "our") collects, uses, stores, and protects the personal information of players and visitors ("you" or "your") who access or use the 9awin.com website and its associated services.

9awin.com is committed to protecting the privacy and security of your personal data. We operate in accordance with applicable Philippine data protection legislation and the regulatory requirements of the Philippine Amusement and Gaming Corporation (PAGCOR). By registering an account or using the 9awin.com platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the 9awin.com platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2 Personal Data We Collect

9awin.com collects personal data that is necessary for the operation of the platform, compliance with legal obligations, and the delivery of a safe and personalized gaming experience. The categories of personal data we collect include:

2.1 Registration and Identity Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Username and encrypted password
• Nationality and country of residence

2.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID)
• Proof of address documents (e.g., utility bills, bank statements)
• Proof of payment method (e.g., screenshot of GCash or PayMaya account)
• Selfie or facial verification image (where required for enhanced KYC)

2.3 Financial and Transaction Data

• Deposit and withdrawal history
• Payment method details (e.g., GCash mobile number, bank account details — stored in tokenized or masked form)
• Transaction amounts and timestamps
• Bonus and promotion redemption history

2.4 Gaming Activity Data

• Game session history, including games played, bets placed, and outcomes
• Wagering patterns and session duration
• Responsible gaming tool usage (deposit limits, session limits, self-exclusion requests)

2.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session logs and access timestamps
• Cookie identifiers and similar tracking technologies

2.6 Communications Data

• Records of communications with our customer support team (chat transcripts, email correspondence)
• Feedback and survey responses
• Marketing communication preferences

3 How We Collect Your Data

9awin.com collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the platform, including IP address, device information, and session data, through cookies and similar technologies.
• Third-party sources: Identity verification data from KYC service providers, fraud prevention data from anti-fraud systems, and payment verification data from payment processors such as GCash and PayMaya.
• Regulatory sources: Information received from PAGCOR or other regulatory authorities in connection with compliance obligations, including self-exclusion list checks.

4 How We Use Your Personal Data

9awin.com processes your personal data for the following purposes, each supported by a lawful basis under applicable data protection law:

4.1 Account Management and Platform Operation

We use your registration and identity data to create and manage your player account, verify your identity, process your transactions, and provide you with access to the full range of games and services available on 9awin.com. This processing is necessary for the performance of our contract with you.

4.2 Legal and Regulatory Compliance

We are required by Philippine law and PAGCOR regulations to conduct Know Your Customer (KYC) verification, perform anti-money laundering (AML) checks, maintain transaction records, and report suspicious activity to the relevant authorities. This processing is necessary for compliance with our legal obligations and cannot be opted out of.

4.3 Fraud Prevention and Security

We use technical and transaction data to detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other security threats. This processing is necessary for our legitimate interests in maintaining the integrity and security of the platform.

4.4 Responsible Gaming

We use your gaming activity data and responsible gaming tool usage to monitor for signs of problem gambling, enforce self-exclusion requests, apply deposit and session limits, and comply with PAGCOR's responsible gaming requirements. This processing is necessary for compliance with legal obligations and for the protection of your vital interests.

4.5 Customer Support

We use your communications data and account information to respond to your inquiries, resolve disputes, and improve the quality of our customer support services. This processing is necessary for the performance of our contract with you and for our legitimate interests in improving our services.

4.6 Marketing Communications

With your consent, we may use your contact details and gaming preferences to send you promotional offers, bonus notifications, and news about new games and features on 9awin.com. You may withdraw your consent to marketing communications at any time by contacting our support team or using the unsubscribe option in any marketing email.

4.7 Platform Improvement and Analytics

We use aggregated and anonymized data to analyze platform usage patterns, improve game offerings, optimize the user experience, and make informed business decisions. This processing is based on our legitimate interests and does not involve the use of individually identifiable personal data.

5 Data Sharing and Disclosure

9awin.com does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

5.1 Service Providers

We engage trusted third-party service providers to assist in the operation of the platform, including KYC and identity verification providers, payment processors (such as GCash and PayMaya), fraud detection services, customer support platforms, and IT infrastructure providers. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

5.2 Regulatory and Law Enforcement Authorities

We are required to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities when required by law, court order, or regulatory directive. We may also disclose data to law enforcement agencies in connection with the investigation of fraud, money laundering, or other criminal activity.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 9awin.com's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.

6 Data Retention

9awin.com retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by Philippine AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with applicable financial record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the communication, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.
• Technical and device data: Retained for up to twelve (12) months from collection, unless required for longer periods for fraud investigation or security purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our internal data disposal procedures.

7 Data Security

9awin.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including payment method details and identity documents.
• Role-based access controls ensuring that only authorized personnel can access personal data, on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing conducted by qualified security professionals.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for the detection, containment, and notification of personal data breaches in accordance with applicable law.

While we take all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

8 Cookies & Tracking Technologies

9awin.com uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and support security functions. The following categories of cookies are used:

8.1 Strictly Necessary Cookies

These cookies are essential for the operation of the 9awin.com platform. They enable core functions such as session management, account authentication, and security features. These cookies cannot be disabled without affecting the functionality of the platform.

8.2 Functional Cookies

These cookies allow the platform to remember your preferences and settings, such as your preferred language, display settings, and responsible gaming tool configurations. Disabling these cookies may affect your experience on the platform.

8.3 Analytics Cookies

We use analytics cookies to collect aggregated, anonymized data about how players use the 9awin.com platform. This data helps us understand which features are most popular, identify areas for improvement, and optimize platform performance. Analytics data is not used to identify individual players.

8.4 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will prevent you from using the 9awin.com platform. For more information on managing cookies, refer to your browser's help documentation.

9 Your Data Protection Rights

As a data subject under applicable Philippine data protection law, you have the following rights with respect to your personal data held by 9awin.com:

• Right to be informed: You have the right to be informed about how your personal data is collected and used, as set out in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team. We will respond to all valid requests within thirty (30) days. In some cases, we may need to verify your identity before processing your request. Please note that certain rights may be limited where we are required to retain data for legal or regulatory compliance purposes.

10 Minors and Age Restriction

9awin.com strictly prohibits the use of its platform by persons under 21 years of age, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and report the matter to the relevant authorities where required.

If you are a parent or guardian and believe that a minor has registered on 9awin.com or provided us with personal data, please contact our support team immediately so that we can take appropriate action.

11 International Data Transfers

9awin.com primarily processes and stores personal data within the Philippines. In some cases, personal data may be transferred to and processed by service providers located in other countries, for example in connection with cloud infrastructure, KYC verification, or fraud prevention services. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to apply data protection standards equivalent to those applicable in the Philippines.

12 Changes to This Privacy Policy

9awin.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. Material changes will be communicated to registered players via email or through a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of the 9awin.com platform following any update constitutes your acceptance of the revised Policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 9awin.com handles your personal data, please contact our Data Protection team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related inquiries within 48 hours.

For account-related inquiries, responsible gaming support, or self-exclusion requests, please visit our Responsible Gaming page or our FAQ page for more information.